FAQ
1. SHIPPING
Where do you ship?
We ship RC models and accessories to customers worldwide, including countries throughout Europe. Shipping availability may vary depending on the destination and the product.
If you're unsure whether we can ship a particular model to your country, please contact our team before placing your order.
When Will the Order Be Shipped?
Chinese Warehouse:
For in-stock models, it needs 3–5 business days for us to prepare and test the product well.
For customized models, the preparation time may vary depending on the customization requirements. Please contact us for an estimated preparation time before placing order.
EU Warehouse:
For orders shipped from our EU warehouse, 1–2 business working days are needed.
How Long Does Delivery Take?
Chinese Warehouse:
Once your order has shipped, estimated delivery times are as follows:
European Union: 15–20 business days
Other countries and regions: 7–15 business days
Please note that delivery times are estimates and may vary due to customs clearance, local carrier services, weather, or other factors beyond our control.
Overseas Warehouse:
Orders shipped from our EU warehouse typically arrive within 3–5 business days, depending on your location and the warehouse fulfilling your order.
Can the Order be Tracked?
Once the order has been shipped, the tracking number and carrier information will be added to order details.
Yes. We ship to most countries worldwide. If your country is not available at checkout, please contact us and we will be happy to assist you.
Can the Order be Shipped Worldwide?
Yes. We ship to most countries worldwide. If you are unable to complete your order after entering your shipping address, please contact us and we will be happy to assist you.
Are Import Taxes or Duties Required?
For the customers from European Union, eligible orders are shipped using a duties-paid shipping method. Import duties and taxes are prepaid, so you will not need to pay additional import charges upon delivery.
For customers in other countries and regions, orders are shipped via express service, and any applicable import duties, taxes, or customs fees are the customer's responsibility.
If the customers would like to explore a more economical shipping option, please feel free to contact us.
Can the Shipping Address be Changed?
For security and payment protection purposes, we can only ship your order to the shipping address provided at checkout.
Please make sure your shipping address is correct before completing your purchase.
If you need to make a change, please contact us as soon as possible. We will let you know whether the change can be accommodated before your order is shipped.
2. PAYMENT
What payment methods do you accept?
paypal, American Express, Apple Pay, Bancontact, Google Pay, Mastercard, MB Way, Shop Pay, Union Pay, and Visa, Ali Pay, wechat are accepted.
Is it safe to pay on your website?
We take payment security seriously.
Payments made through our supported checkout options are processed by the relevant payment provider. Please make sure you are using the official Toucan Hobby website when placing your order.
What currencies can I use?
Prices may be displayed in different currencies depending on your selected region and website settings.
The final amount charged may depend on the currency selected at checkout and your payment provider's exchange rate.
Your bank or payment provider may apply additional currency conversion fees.
When will my order be processed?
Your order will be processed after your payment has been successfully confirmed.
You will receive an order confirmation email containing your order details.
If you do not receive the confirmation email, please check your spam folder or contact us with your order information.
Can I pay a deposit for a customized model?
For certain customized models or upcoming products, a deposit may be available.
Deposit arrangements, payment schedules, and refund conditions depend on the product and customization requirements.
Please contact our team to confirm the available options before placing a deposit.
3. PRODUCTS
What types of RC models do you offer?
Toucan Hobby specializes in high-quality RC models for enthusiasts and collectors.
Our product range includes:
RC hydraulic excavators
RC bulldozers and loaders
RC construction vehicles
RC trucks and tractor trucks
RC dump trucks and trailers
RC tanks and military models
RC crawlers and other specialty models
We offer a variety of models featuring realistic details, functional mechanisms, and different levels of performance.
Are your RC models suitable for beginners?
Our models are designed for different experience levels.
Some models are suitable for beginners, while advanced hydraulic or fully functional models may be better suited to experienced hobbyists.
We recommend checking the product description, operating requirements, and included accessories before purchasing.
If you're unsure which model is right for you, our team will be happy to help.
What does RTR mean?
RTR stands for Ready-to-Run.
An RTR model is generally assembled and prepared for operation, with the required components included as specified in the product listing.
However, the included battery, charger, transmitter, and other accessories may vary by model.
Please review the product description carefully to confirm exactly what is included.
What is the difference between a kit and an RTR model?
A kit may require assembly, painting, or additional components before it can be operated.
An RTR model is generally assembled and requires less preparation before use.
Some models may also be available as partially assembled or unpainted kits.
Please check the product listing for the specific configuration and included components.
Do your models come with batteries and chargers?
Battery and charger availability varies by model.
Some models include a battery and charger, while others may require them to be purchased separately.
Please refer to the product specifications and package contents before placing your order.
Are your RC models fully functional?
Many of our RC models feature functional components such as hydraulic systems, working lights, sound effects, rotating mechanisms, or moving attachments.
The available functions vary by model and configuration.
Please refer to the product description for a detailed list of features.
Can I use my own RC transmitter?
Transmitter compatibility depends on the model's receiver, control system, and electronic configuration.
Some models may support compatible third-party transmitters, while others require specific equipment.
Please contact us with your model number and transmitter details so we can help you check compatibility.
4. SPARE PARTS & UPGRADES
Do you sell spare parts for your RC models?
Yes!
We offer a wide range of spare parts, replacement components, and upgrade accessories for RC construction vehicles, trucks, tanks, and other models.
Whether you need a replacement component or want to improve your model's performance, we are here to help.
Can I order a spare part that is not listed on your website?
Absolutely.
If you cannot find the part you need, please contact us with:
Your RC model name and model number
The part name or part number, if available
A photo of the component, if possible
Our team will help you check availability and identify the correct replacement part.
Do you provide spare parts for models purchased from other stores?
We may be able to provide spare parts and technical assistance for models purchased from other retailers.
Availability depends on the model, manufacturer, and compatibility of the components.
Please send us your model details so we can check whether the required parts are available.
How can I make sure a spare part is compatible with my model?
Compatibility depends on the model version, production batch, and component specifications.
Before ordering, please compare the part number and product description with your existing model.
If you are unsure, send us your model number and photos of the original component. We will help you identify the correct part whenever possible.
Do you offer upgrades for RC models?
Yes!
Depending on the model, available upgrades may include:
Functional attachments and accessories
Lighting and sound systems
Smoke systems
Hydraulic components
Metal replacement parts
Performance and control upgrades
Custom paintwork and finishing options
Upgrade availability varies by model.
Please contact us to discuss your requirements and confirm compatibility before purchasing.
Can I install upgrades myself?
Some upgrades are designed for straightforward installation, while others may require technical knowledge, specialized tools, or professional assistance.
Please review the installation requirements before purchasing.
If you need technical guidance, contact our team with your model details and the upgrade you are considering.
5. CUSTOMIZATION
Do you offer customized RC models?
Yes!
Customization is one of our specialties.
We work with RC enthusiasts and collectors to create models that better match their preferences, display requirements, and functional needs.
Customization options depend on the model and the complexity of the requested modifications.
What customization options are available?
Depending on the model, customization options may include:
Custom paint colors and finishes
Weathering and realistic detailing
Additional lighting systems
Sound and smoke systems
Functional attachments
Hydraulic and mechanical upgrades
Radio and control system modifications
Personalized configurations
Please contact us to discuss your ideas and check what is possible for your selected model.
Can I request a specific color or design?
Yes.
You can share your preferred color scheme, reference photos, or design requirements with our team.
We will review your request and confirm whether the desired finish can be achieved.
Custom paintwork and special finishes may require additional preparation time and costs.
How do I place a customized order?
To request a customized model:
1,Choose the RC model you are interested in.
2,Contact us with your model number and customization requirements.
3,Share reference photos or design details, if available.
4.Our team will review your request and provide a quotation.
5,Once the specifications and payment arrangements are confirmed, we can proceed with your order.
Please wait for confirmation before making payment for a customized order.
How long does customization take?
Customization preparation time varies depending on the model, the requested modifications, and the availability of components.
Simple modifications may require less time, while complex paintwork, mechanical upgrades, or special configurations may take longer.
We will provide an estimated preparation time after reviewing your requirements.
Can I cancel or return a customized order?
Customized products may have different cancellation and return conditions from standard products.
Once customization work has started, cancellation or modification may no longer be possible.
Please review the applicable terms and confirm all specifications before placing your customized order.
If you have any concerns, contact us before confirming your purchase.
Still Have Questions?
Can't find the answer you're looking for?
Our RC specialists are here to help with product selection, spare parts, technical questions, and customization requests.
Please contact us through our Contact Us page and include your order number or model details whenever applicable.
We look forward to helping you find the right RC model for your collection or next hobby project.
Toucan Hobby — Where Passion Meets Precision.